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International Shipping
Willight (ledheadlightfactory.com) ships worldwide, including North and South America, Europe, Asia, Africa, Oceania, and more.
Our shipping methods include: international express such as DHL, UPS, TNT, ARAMEX, FEDEX ETC, air freight, ocean freight, single piece shipping, and shipping to your freight carrier in China.
For each of these shipping methods, we use highly trusted domestic and international carriers to ensure that your package reaches its destination safely and quickly. Since we are a factory direct seller with no middlemen, all orders will be shipped from our factory in China. The exact delivery time is subject to actual communication.
Shipping time
China domestic shipping: about 1-3 working days
International express: about 3-7 working days
International air freight: about 8-15 working days
International sea freight: about 20-30 working days
Due to the challenges posed by pandemics, our carriers sometimes experience shipping delays due to force majeure factors, which may delay your delivery. However, we are always striving to get your package to you as quickly and safely as possible.
Shipping Fees
If you have a carrier in China and your order is over $1000, we can ship to your logistics carrier for free.
For international shipments, all logistics costs will be borne by you.
Tracking Service
Once we ship your order, your tracking number will be sent via email or other live chat software. You can follow the link in the email to check the estimated arrival time of your order.
(Please note that tracking information will only be updated online within 1 business day of your order being shipped.)
Additional Notes
If incorrect information (address, phone number, email) is provided and your shipment cannot be delivered, the customer will be responsible for the shipping costs of the second shipment.
We do not offer overnight delivery.
If you have any questions, please feel free to contact us via email. Info@willightled.com
Willight ‘s products are guaranteed to be free of quality defects for a period of two years from the date of initial receipt. During this period, in the event of a quality problem (excluding improper use or installation and perceived damage), our only obligation is to replace the defective part or product directly, at Willight’s sole discretion, by providing us with the specific product code and providing pictures or videos as requested by us, and due to international shipping, we will add the aftermarket shipment to your next Due to international shipping, we will add the after-sales shipment to your next order and send it to you.
If the product is discontinued or out of stock, we will offer to exchange it for another product. A refund for any overpayment or a replacement for any shortfall. (Clearance items are not eligible for warranty service).
Willight provides you with a full range of led automotive products and services, please allow me to explain the services we can provide as follows.
1 OEM/ODM service(customization )
2 Free mold opening service: We often provide free mold opening service or enjoy mold fee rebate service for our customers, please contact us at info@willightled.com for more details
3 International Free Shipping & Duty Free Service
4 Drop-shipping services
Willight respects your privacy and takes your online security seriously. In order to provide you with the best products and efficient customer service, we record a variety of information about your visit to our website. To better protect your privacy, we provide the following notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Thank you for visiting the website (“Site”) (all references to “we” and “our” are to Willightled.com). We respect your privacy and want you to be aware of the policies we have in place to protect your personal information.
How does Willightled.com collect information about me?
By subscribing, sending inquiries and receiving offers, you fill out our forms. In order to contact you later and provide you with better service, we ask you to provide all necessary information about the recipient, including name, address, contact number, postal code, etc., when confirming your order, but we do so in strict confidence.
How does Willightled.com use my personal information?
Internal use. We use your personal information to process your orders and to provide you with customer service. We may use your personal information internally to collect general information about visitors to this site, to improve the content and layout of the site, to improve our outreach efforts, and to market our services and products.
Communication with You. We will use your personal information to communicate with you about our website and your order. All customers must provide an email address to communicate with our customer service department regarding orders placed. Because we must communicate with you regarding the orders you have selected, you cannot opt out of receiving emails or text messages in connection with your order.
Does Willightled.com ever give out my personal information?
We sell goods and services, not information – we do not sell, convey, trade, license, or otherwise disclose your personal information to anyone except in the following specific circumstances
Third-party service providers. Like most Chinese vendors, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is only for the purpose of helping them provide their services. For example, we provide your name, shipping address, email and phone number to partners such as DHL and UPS to ensure delivery of your order, and we may use related customer information to monitor the quality of the third party’s service.
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Can customized anything if you need.
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